PRIVACY POLICY

Last Updated: 06 September, 2024
Privacy Policy 
1. GENERAL

As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it and how we utilise it.

The website gamix.io ("Website", “Company”, "We", "Us", "Our") is owned and operated by Boomerang N.V., a limited liability company registered in Curaçao with company registration number 158509, and its registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao (“Company”). Gamix.io is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-152406018-FI2. Gamix.io has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering.

If you have any other questions regarding this Privacy Policy or protection of your data, please feel free to contact our Data Protection Officer at [email protected].

By creating a Player Account on this Website, you confirm your acceptance of this Privacy Policy. If you disagree with any part of this Privacy Policy or are unwilling to provide the necessary personal information, please refrain from using this website.

Please be aware that this Privacy Policy represents a binding agreement between you and the Company. We may occasionally update this Policy, and while we will make efforts to inform you of any changes, we encourage you to review this Privacy Policy regularly. Your continued use of the Website and its services will be considered your acceptance of the updated Privacy Policy.

2. INFORMATION WE COLLECT

The Personal Information which we may request to use and process shall include, without limitation:

a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email (e.g. first and last name, date of birth, email address, phone number);

b) Correspondence made with us via the Website, email, web chat or through other means of communication;

c) All Player Account transaction history, whether this takes place via the Website(s) or via other means of communication;

d) Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system;

e) Documents and proofs reasonably requested by us to verify your account, to process deposits or withdrawals and to conduct anti-fraud checks (on our own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.

f) Survey participations or any other customer assessments that we may carry out from time to time.

3. HOW WE USE YOUR INFORMATION

We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:

a) Processing your bets and transactions. This includes your use of credit card and online payment systems;

b) Providing you with gaming and other ancillary services that you seek from our Website;

c) Rendering customer support, such as assistance with setting up and managing your account;

d) Identifying and performing the necessary verification checks;

e) Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates and affiliates (only if players specifically consented to receiving such marketing material);

f) Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;

g) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;

h) Analysing customer trends through market study assessments (participation in surveys is not obligatory and you can always choose not to take part);

i) Conducting research and statistical analysis of aggregated data.

4. MARKETING COMMUNICATION

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our customer support at [email protected].

Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

5. OBTAINING PERSONAL INFORMATION

We will not collect any personal information about you without your knowledge. However, we may automatically gather certain data based on your use of our services and interactions with us.

Additionally, we may lawfully receive personal information from online vendors and service providers, such as fraud prevention companies. We also reserve the right to engage third-party providers to offer technical support, process online transactions, and supply gaming content.

Please note that we may access any information you provide to these vendors, service providers, or third-party e-commerce services. Rest assured, all personal information obtained will be used and protected in accordance with this Privacy Policy. Any information shared with third parties outside the Company will only be done so in compliance with this Privacy Policy, and we will ensure that all agreements with third-party service providers safeguard your personal data.

6. DATA RECIPIENTS

We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by Aveazure SRL or by another company in the group of companies, which may use a third party to fulfill such data processing needs.

Certain employees of the Company, such as the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other selected personnel, will have access to your personal information for the purpose of fulfilling their responsibilities and providing assistance.

All employees with access to player personal information have signed confidentiality agreements, ensuring compliance with applicable gaming, data protection, and privacy laws regarding the confidential handling of your information.

To deliver an efficient service, we and/or our service providers may need to transfer your personal data between countries within the European Union (EU) and the European Free Trade Association (EFTA) regions, as well as to certain data processors located outside of the European Economic Area (EEA). By using the Website and communicating with us electronically, you acknowledge and consent to the processing of your personal data in these countries by us or our suppliers and sub-contractors. We will make every effort to ensure that your data is handled securely and in line with this Privacy Policy.

7. RELEASING DATA TO THIRD PARTIES

We do not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers or any third party.

Personal data will only be disclosed to third parties in the following cases: a) Where we are required to do so by law; b) If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies. (In particular, most banking card transactions are processed by Paysafe whose privacy policy applies to such transactions); c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions; d) When the Company believes that disclosure is necessary to protect the Company’s or the player’s safety, or the safety of others, investigate fraud, or respond to a government request; e) If our marketing service providers require the data to carry out their tasks; f) To any other third party with the player’s prior consent to do so.

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.

Our websites may also include social media features (e.g. “share” or “like” buttons). Such features are provided by third-party social media platforms such as Facebook. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms.

In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.

Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

8. DATA RETENTION

As outlined in our Terms and Conditions, both you and the Casino have the right to close your Player Account at any time. After your account is closed, we will retain your personal data for as long as legally required. This data will only be accessed if requested by competent authorities in connection with investigations into financial records, fraud, money laundering, or other illegal activities.

Please note that due to anti-money laundering regulations in the licensed gaming jurisdictions of the European Union, we are legally obligated to retain the personal data you provided during registration, along with any data collected during the operation of your Player Account, for a minimum of five years after your last transaction or account closure. Therefore, requests to erase this data before the end of this period cannot be accommodated.

9. SECURITY OF YOUR DATA

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data.

Consequently, we endeavour to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. Being committed to providing secure services to players, we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.

Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorised use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

11. CONTACTING US

You may always contact us in regards to this Policy should you wish to:

a) Confirm the accuracy of the personal information we have collected about you;

b) Enquire about our use of your personal information;

c) Prohibit future use of your data for direct marketing purposes;

d) Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.

We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact the DPO at [email protected].

In addition, as per Article 77 of the GDPR, you have the right to lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.

12. COOKIE POLICY

When you visit the Website, our system automatically gathers information such as your browser type, IP address, and the website that referred you. This data collection may occur in collaboration with our platform providers and partners, who may provide us with general demographic or usage data about our visitors. We do not use this automatically collected data to personally identify you without obtaining additional consent.

To collect this information, we utilize cookies and similar tracking technologies. Cookies are small text files stored on your computer or device when you visit our web pages. Some cookies are essential for the Website’s functionality, while others enhance your experience and help us provide better services. Below are the types of cookies we use and their purposes.

Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website.

Functional cookies: allow us to analyse your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalised experience.

Advertising cookies help us assess the effectiveness of our content marketing efforts. These cookies, provided by our partners, track website visits and new player registrations originating from advertising. While we do not share personal information like your name or email with these partners, data related to your site visits, collected by Advertising Cookies, may be linked to personal information collected by these third-party providers from other sources. The processing of this external data is governed by the privacy policies of those third parties.

Additionally, we use several third-party service providers that set cookies on this Website to support the services they provide. These services include, but are not limited to, improving your experience by tracking your activities on the Website, measuring the Website’s performance, and evaluating the effectiveness of our marketing campaigns.

Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

We use cookies to improve your experience. By using our website you are accepting our Cookie Policy.